Shipping Terms

We ship to most commercial and home addresses in the United States

Shipping Method:
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.

Tracking Information:
We will post tracking numbers to your order at the time of shipment or as soon as they are available.

Refused Delivery:
If you elect to refuse the delivery of the items you ordered from Coffee Shop Experts or return items without requesting a authorization, a 30% restocking fee plus original shipping charges will be billed to the card on file.

Free Shipping Terms-

Free shipping is available on most commercial equipment orders to any address in the continental United States. Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. You may select from faster shipping methods during checkout. Orders placed with free shipping are processed between 24 - 48 hours after order placement.

Paid Shipping Terms

Orders place with our express shipping will be processed within 24 hours. Please take into account holidays and weekends, as shipping days are normal business days.

Commercial Equipment
The customer is responsible for additional freight charges on commercial equipment requiring a lift gate or additional services.

Damaged, Missing, Defective or Malfunctioning New Merchandise Policy

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 3 business days of delivery.

Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.

Missing Merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.

No Tax!

No tax is charged for orders shipped within the US and to an address outside of California State.

Lost, Stolen, or Damaged Orders

Coffee Shop Experts will not replace orders that are lost or damaged in transit. Therefore, it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit. It is the responsibility of the customer to provide accurate address information. Coffee Shop Experts is not responsible for shipping a replacement order for non-delivery due to inaccurate address information supplied by the customer. Coffee Shop Experts cannot ship to post office boxes. If you use a post office box as your shipping address, it could result in a lost or returned shipment. Coffee Shop Experts is not responsible for loss or returns due to inaccurate address information supplied by the customer. Customer may contact Customer Service to report a lost or stolen order.

ADDRESS CHANGES:
Please be aware that we will ship to the exact address given. If any of this information is incorrect we cannot ensure correct receipt of your parcel. Address corrections or changes will be attempted upon request (additional fees will occur). It is very important that this information is verified by you prior to submission into our system. Returns due to invalid, incorrect, or failed delivery addresses will be considered as returned and incur a 30% restocking fee as well as any applicable shipping charges.

Program Restrictions and Limitations

All products are subject to availability. Some large orders such as pallets of product could be subject to delay based upon availability and importing time frames. In any case if there is a delay you will be contacted immediately and we will do our best to provide you with a new possible shipping date. The buyer's remedy against Coffee Shop Experts and Advanced Fabrication for the breach of any obligation arising out of the sale of this equipment, whether derived from warranty or otherwise, shall be limited to repair or at Coffee Shop Experts discretion an option, replacement or refund. In no event shall Advanced-Fabrication or Coffee Shop Experts be liable for other damage or loss, including, but not limited to, lost profits, lost sales, loss of use of equipment, claims of Buyer's customers, cost of capital, cost of down time, cost of substitute equipment, facilities or services, or other special, incidental or consequential damages.